Every business owner keeps their eyes cast in two directions. One is
keeping a watch on what is happening to their business now. The other
is focused on the future -- what's coming down the road that might be
good for that business.
And the online business world is no different, nor should it be.
Billions were spent during the final two months of last year by
Internet shoppers, setting a new record. That would tell you that
November and December of this year could be great for your business.
More than 80 percent of everything bought online is paid for using a
credit card, which should tell you that people are shopping online
(good) and an overwhelming majority wants to pay by credit card
(better).
And as far as the future is concerned think about this statistic.
Slightly more than three-quarters of college students hold at least one
of the major four credit cards -- VISA, Discover, MasterCard or
American Express. That is a great piece of news looking to the future.
Think about it -- more than 75 percent of college kids have a credit
card. Most are probably using it for things like the occasional coffee,
reloading minutes to their cel phone or buying music downloads; all of
which are in line with their income levels.
However, keep in mind that these are the kids that have grown up with
the Internet as a part of their lives. They have always known about
e-mail and IM's. Most of these kids have probably never ordered
anything then hunted for an envelope, filled out a check and scavenged
for a stamp. They are the first virtual shopping generation and have
embraced it with passion and enthusiasm. But here's the good part.
Every spring thousand of these kids will graduate, go into the real
world and find jobs. Their disposable income will balloon but their
preferred way of shopping -- over the Internet -- won't diminish. So
you as the online retailer are seeing your potential audience grow
every year -- assuming that you have credit card processing on your
site.
Indeed, any e-business that has not added an ecommerce merchant account
capability is scuttling their own efforts to grow and succeed. It would
be like Sony selling a big-screen TV with no high-def receiver, no
cable input and no remote control. The model would fail to ever touch
its true potential, as is any site without credit card services.
So the essential question is whether you are prepared for the growing
number of online shoppers that want to use their credit card as
payment. Because they are coming. And when they get to your site and
they don't find the merchant services they are seeking they won't fuss
or send an e-mail of complaint. They'll click over to your competition
that does accept payments online and spend their money there. And they
will likely never come back.
And the irony is that adding online credit card merchant accounts has
never been easier. The application process takes about 15 minutes, the
established companies usually have a decision within 24 hours, and some
e-store owners are processing their first card transaction within a day.
So are you going to make your site ready for the next generations?